Free Sitecore audit
Sitecore support & managed services

Sitecore support from people who know the platform.

Incident fixes, patching, upgrades and a monthly block of enhancement hours for Sitecore XP, XM and SitecoreAI. 24/7 cover with agreed SLAs is available.

Get a free Sitecore audit
  • 3SitecoreAI projects delivered end to end, all live
  • MVPSitecore MVP and certified developers on the team
  • 10+years on Sitecore, 6.x to SitecoreAI
  • 24/7support available, SLA-backed

Sitecore-certified developers · Independent: not a Sitecore partner, so our advice is about your platform, not a licence.

Is this you?

Signs it is time to act

If two or more of these sound familiar, a free audit will show you where you stand and what to do first.

Request the free audit
  • Your agency has moved on, or the developer who knew the platform has left
  • Incidents have no clear owner and take days to resolve
  • Security hotfixes and version upgrades keep getting deferred
  • Small content or component changes take weeks to ship
  • You have no clear view of platform health, cost or risk
What we do

What is included

Incident response

Triage and fixes for Sitecore, xConnect, Solr, Experience Edge and Next.js rendering hosts, with 24/7 cover and SLAs available.

Security & patching

Sitecore security bulletins and hotfixes applied on a schedule, plus dependency and infrastructure patching.

Upgrades

Sitecore 9.x and 10.x upgrades, module updates and .NET framework moves, planned and tested.

Monitoring & performance

Uptime, error and performance monitoring, publishing health and Core Web Vitals tracking.

Enhancement hours

A monthly block of hours for new components, content model changes and integrations.

Monthly health report

Tickets, hours, risks and recommendations, with a quarterly roadmap review.

How it works

A clear path, one step at a time

  1. Audit

    A free health audit of your platform: version, patch level, risks and quick wins.

  2. Onboard

    Access, runbooks, monitoring and a baseline, usually within two weeks.

  3. Stabilise

    Fix the urgent issues and patch backlog first.

  4. Support

    Agreed response times, a ticket channel and named senior engineers.

  5. Improve

    Enhancement hours spent on what moves the business, reported monthly.

  6. Plan

    A quarterly review, including when a move to SitecoreAI makes sense.

Current work

Recent Sitecore work

Client names stay confidential. The scope and responsibility are real.

SitecoreAI · Global enterprise

Global SitecoreAI programme, multi-site and multi-language

Hands-on technical leadership of an enterprise SitecoreAI (XM Cloud) platform: Experience Edge, a headless Next.js front-end and a distributed team across time zones.

  • SitecoreAI & Experience Edge
  • Next.js headless front-end
  • Azure DevOps CI/CD
Multi-site · Australia

Architecture for a large multi-site Sitecore estate

Solution architecture for an organisation running many sites on one Sitecore platform: shared components, governance and a roadmap the internal team can own.

  • Multi-site architecture
  • Shared component library
  • Platform roadmap

Earlier Sitecore delivery spans Retail, Energy, Financial services, Insurance, Professional sport and Consumer goods, for organisations in Australia, the UK, Europe and the US.

FAQ

Frequently asked questions

Common questions about sitecore support & managed services.

Sitecore XP and XM from 8.x through 10.x, SXA and JSS headless sites, and SitecoreAI (formerly XM Cloud) with Next.js front-ends. Our team has worked on Sitecore since version 6.

Related Sitecore services

One senior team across the lifecycle

Sitecore XP / XM → SitecoreAISitecore XP & XM to SitecoreAI migrationA senior-led, phased migration to SitecoreAI (formerly XM Cloud) and a headless Next.js front-end. Your URLs, rankings, content and editors come with you.Learn more Greenfield SitecoreAI buildNew SitecoreAI implementation (greenfield)Greenfield SitecoreAI implementations with a headless Next.js front-end: content model, component library, editing in Pages, search, personalisation and CI/CD, designed by a Sitecore MVP and certified team that has taken three SitecoreAI projects live.Learn more Sitecore architecture consultingSitecore architecture consultingIndependent architecture advice from a Sitecore MVP and certified team that has delivered SitecoreAI end to end: migration roadmaps, platform reviews, rescue of troubled projects and architects embedded in your team.Learn more
Next step

Start with a free Sitecore audit.

A written report on where your platform stands, what is at risk and your options, from a senior Sitecore architect. No cost, no obligation.

Get the free audit info@aaitek.com.au